Getting Help
Support portal, ticketing
The SDA Platform provides multiple resources to help users learn, troubleshoot, and get support throughout their automation workflows. Whether you are configuring devices, reviewing pipelines, or managing system security, SDA offers clear paths for finding the information you need.
In-Product Help & Documentation
SDA includes comprehensive, continuously updated documentation covering platform features, core concepts, device management, pipelines, security, and administrative workflows. Documentation is available directly inside the platform and on the SDA website.
The main SDA website provides a central hub for learning materials and product information. Users can visit the Resources section to access:
Documentation – Full product documentation, guides, and deep-dive technical references.
SDA Academy – Self-paced learning modules, how-to videos, and role-based training paths.
Blogs – Articles covering best practices, product updates, use cases, and industrial automation insights.
Videos & Webinars – Recorded demos, walkthroughs, technical deep dives, and SDF event content.
These resources help users ramp up quickly and stay up to date with new features and capabilities.
Contextual Assistance & Tooltips
Throughout the platform, inline help elements such as tooltips, contextual hints, and field descriptions provide immediate clarification without leaving the workflow.
Factory Operator (AI Assistant)
Factory Operator is an AI-driven assistant that helps users create, update, and query resources inside SDA using natural language. It provides guided responses that reduce errors and improve onboarding for new users.
For technical issues that require additional assistance, SDA provides a Support Portal where users can:
Submit and track support tickets
Review troubleshooting guides
Access knowledge base articles
See common solutions and platform recommendations
SDA Customer Success
Enterprise customers can work directly with SDA Customer Success for onboarding, training, deployment guidance, and best practices tailored to their organization.
Community & Events
SDA hosts Software Defined Factory (SDF) workshops, webinars, and user events throughout the year. These sessions help users learn advanced concepts, explore real-world examples, and connect with SDA experts and peers.
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